Terms of Service

By accessing, registering for, or using any service provided by Eddies Gallery Ltd ("Eddies Gallery", "we", "us", or "our"), you confirm that you have read, understood, and agree to be legally bound by these Terms of Service and our Privacy Policy.

If you are using our services on behalf of a business or organisation, you represent that you have the authority to bind that entity to these terms. If you do not agree to these terms, you must not use our services.

You must be at least 18 years of age to use our services. By using Eddies Gallery platforms, you confirm that you meet this age requirement.

Eddies Gallery is an AI-powered digital ecosystem founded in London, providing a suite of intelligent tools and platforms for businesses, creators, and entrepreneurs globally. Our services include:

• CreatorIQ — An AI creative platform offering 170+ tools for social media automation, fashion design, music creation, AI agents, and marketing automation.
• IvoxIQ — An enterprise-grade AI voice infrastructure platform designed for intelligent inbound and outbound voice communication, with specialised support for African markets including Pidgin English.
• ResIQ — A restaurant management SaaS platform featuring AI-powered ordering, WhatsApp integration, reservation management, and customer engagement tools.
• Digital Presence Tools — Website builders, brand kits, portfolio builders, and marketing automation tools.
• AI Agents & Automation — Custom deployable AI agents for customer service, sales, and business automation.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with reasonable notice provided where possible.

To access certain features of our platforms, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your account credentials.
• Notify us immediately of any unauthorised use of your account.
• Accept responsibility for all activities that occur under your account.
• Not share your account with third parties or create accounts for others without authorisation.

Eddies Gallery reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or abuse our services.

Our platforms are designed to empower legitimate business and creative activities. You agree NOT to use our services to:

• Violate any applicable local, national, or international laws or regulations.
• Transmit spam, unsolicited messages, or engage in automated calling abuse.
• Harass, threaten, intimidate, or harm any individual or group.
• Distribute malware, viruses, or any harmful code.
• Attempt to gain unauthorised access to our systems or other users' accounts.
• Use our AI voice infrastructure for fraudulent, deceptive, or illegal communication.
• Infringe upon the intellectual property rights of others.
• Scrape, copy, or reproduce our platform's content without written consent.
• Use our services for any activity that violates Twilio, Meta, or other third-party platform policies.

All intellectual property rights in our platforms, software, technology, branding, and content — including but not limited to CreatorIQ, IvoxIQ, and ResIQ — are owned by or licensed to Eddies Gallery Ltd.

You are granted a limited, non-exclusive, non-transferable licence to use our services for their intended purpose. You may not:

• Copy, modify, or distribute our platform code or proprietary technology.
• Reverse engineer or attempt to extract source code from our applications.
• Use our brand names, logos, or trademarks without written permission.
• Claim ownership over AI-generated content created using our tools where such content incorporates our proprietary systems.

Your Content: Content you create using our tools remains yours. By using our platforms, you grant us a limited licence to process and store your content solely to provide our services to you.

Certain Eddies Gallery services are available on a subscription or pay-per-use basis. By subscribing or making a purchase, you agree to:

• Pay all applicable fees as described at the time of purchase.
• Provide valid and up-to-date payment information.
• Authorise recurring charges for subscription plans where applicable.
• Pay any applicable taxes or duties in your jurisdiction.

Refunds: Subscription fees are generally non-refundable except where required by law. If you believe you have been charged in error, contact us within 14 days of the charge.

Credit Packages: Purchased credits on platforms such as IvoxIQ are non-refundable once used. Unused credits may expire as specified in the applicable plan terms.

We reserve the right to modify pricing with 30 days' notice. Continued use of the service after a price change constitutes acceptance of the new pricing.

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms of Service.

By using our services, you acknowledge that:

• We collect data necessary to provide and improve our services.
• Voice calls processed through IvoxIQ may be recorded and transcribed for quality and compliance purposes, where permitted by law.
• You are responsible for obtaining appropriate consent from your end users when using our platforms to interact with third parties.
• We implement industry-standard security measures to protect your data.

Eddies Gallery utilises advanced artificial intelligence across our product suite. By using our AI-powered features, you acknowledge:

• AI-generated content may not always be accurate, complete, or suitable for all purposes. You are responsible for reviewing and validating AI outputs before use.
• Our AI voice agents (IvoxIQ) are designed for legitimate business communication. You are responsible for ensuring calls comply with applicable telecommunications laws in your jurisdiction.
• You must not use our AI tools to impersonate individuals, create misleading content, or engage in deceptive practices.
• AI model performance may vary. We do not guarantee specific outcomes from AI-generated content, voice calls, or automated processes.
• Third-party AI providers (including OpenAI, ElevenLabs, and others) integrated into our platforms have their own terms of service that may also apply to your use.

Either party may terminate the service relationship at any time:

• By You: You may cancel your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
• By Us: We may suspend or terminate your access immediately if you breach these terms, engage in fraudulent activity, or if we are required to do so by law.

Upon termination, your right to use our services ceases immediately. We may retain certain data as required by law or for legitimate business purposes as described in our Privacy Policy.

To the maximum extent permitted by applicable law:

• Eddies Gallery services are provided "as is" without warranties of any kind, express or implied.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
• Our total liability to you for any claims arising from these terms shall not exceed the amount you paid us in the 12 months preceding the claim.
• We are not responsible for the actions of third-party services integrated into our platform (including Twilio, Stripe, Meta, OpenAI, or ElevenLabs).

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes:

• We will update the "Last Updated" date at the top of this page.
• We will notify registered users via email or in-platform notification for material changes.
• Continued use of our services after changes take effect constitutes acceptance of the updated terms.

We encourage you to review these terms periodically. The current version is always available at eddiesgallery.com/terms-of-service.html

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms of Service, please contact us: